上海-售后/客户服务（非技术）经理
- 公司行业：
- 房地产•建筑与工程•服务(中介•物业•监理、设计)
- 公司性质：
- 民营/私营企业/非上市公司
- 公司规模：
- 100 - 499 persons
职位信息 |
- 职位类别：客户服务类
- 工作地点：上海
- 工作经验：3-5 years
- 职位月薪：面议
- 招聘人数：1
- 发布日期：2008-11-25
- 最低学历：
Associates
- 工作性质：full time
职位要求 |
职位描述
The After Sales Manager deals with customers to ensure that requirements are processed efficiently. Prior experience and real estate market knowledge will be a distinct advantage.
The After Sales Manager has a range of responsibilities including but not restricted to:
1. Keep in touch with clients via phones, emails, etc., and make arrangements of after sales service in accordance with clients’ responses to ensure proactive service management services to major customers are provided efficiently and effectively at a high level of standard;
2. Supervise subordinates’ work progress, provide suggestions and make relevant work plans;
3. Chase deposits and dun reimbursement to make sure company’s fund are timely receded;
4. Train your subordinates;
5. Build rapport with your clients through your regular contact and proactive approach.
售后部经理主要与客人沟通以保证公司的服务质量。有相关房地产租赁及酒店工作经验者优先。售后部经理的工作内容主要为如下几项：
1. 通过电话、电子邮件等随时跟踪客户在租赁期间的居住问题，亲自或安排售后员工来处理客户所反映的问题，以确保公司提供高质量的服务；
2. 检查并监督下属工作，以掌握工作进度，给予指导，并据此制定工作计划；
3. 根据售后部下属以及办证部下属的反馈情况，追讨房屋押金、以及催讨公司代垫款，以保证公司资金及时收回；
4. 培训本部门员工；
5. 定期与客户公司进行沟通，建立良好的合作关系。
职位要求
To excel as part of the After Sales Team you need the following skills
1. Exceptional customer service skills, a strong work ethic, an ability to quickly establish effective relationships across departments as well as with customers
2. Excellent problem solving skills
3. Fine tuned interpersonal skills, highly organized, resourceful and innovative
6. Ability to multi-task
7. At least 3 years of work experience, relevant work experience in real estate, insurance companies and hotels and preferred.
应聘者应具有以下条件：
1. 优秀的客户服务技巧，工作认真负责，具有较强的规划、决策、分析、沟通、协调、管理能力；
2. 具有较强的解决问题的能力；
3. 3年以上工作经验，有相关房地产租赁、酒店、保险工作经验者优先。
其它待遇：
联系方式 |
嘉园置地(上海)明大房地产经纪有限公司
嘉园置地(上海)明大房地产经纪有限公司
http://www.joannarealestate.com.cn
About Us
JRE Corporate was established 12 years ago and has rapidly expanded to become one of the largest Real Estate companies in China, now we have already had offices in Beijing, Shanghai, Suzhou, Nanjing and Guangzhou. With a highly trained service team of more than 350 expatriates and local professionals, JRE Corporate provides international clients with customer-oriented, cost-effective and responsible value-added services of the highest standards as:
嘉园置地房地产经纪公司成立于12年前，已经迅速发展崛起为中国最大的房地产经纪公司之一。目前嘉园置地已经在北京、上海、苏州、南京和广州建立了办事处。我们拥有一支超过350名外籍员工和本地专业物业顾问组成的优秀团队。我们提供为客户着想的、节省成本的、为客户负责的高质量的服务，如：
*Residential relocation service for expatriates and MNC’s
为外籍人士和跨国公司提供安居服务
* Commercial leasing services
商业租赁服务
* Real estate Investment consulting services
房地产投资咨询服务
Through years, JRE Corporate has developed an ability to constantly improve its services in order to meet MNC’s cost saving and high quality stringent requirements, while positioning ourselves as a market leader. This is why, today, a lot of large MNCs, including Fortune 500 companies, trust our expertise and service quality:
多年以来，嘉园公司不断改进服务来满足跨国公司节省成本和高质量的严格要求，从而使自己处于市场领导者的位置。这也正是现在包括财富500强在内的众多大型跨国公司信任我们，选择我们的专家和服务的重要原因。
Alcatel, Ericsson, Ford, BMW, Volkswagen, Caterpillar, Schneider, Fluor, ABB, Lucent, Siemens, Cummins, Carrefour, World Bank, IKEA, Schlumberger, Bosch and many more…
他们是：阿尔卡特、爱立信、福特、宝马、大众汽车，卡特比勒、施耐德、福陆工程、ABB、朗讯、西门子、康明斯、家乐福、世界银行、宜家、斯伦贝谢、博士等。
JRE Corporate benefits from strong local market knowledge, a large information network, a great flexibility associate with a deep understanding of MNC’s expectations. Those qualities naturally position us as a high level real estate expertise and services provider.
嘉园公司得益于强大的本地市场知识、大量的信息网络、灵活的协调与对跨国公司期望的深刻了解。而这些品质自然会使我们成为高水准的房地产专家。
JRE Corporate Key numbers
嘉园公司的关键数字
- 5 offices in China: Beijing, Shanghai, Nanjing, Suzhou and Guangzhou
中国5个分公司：北京、上海、南京、苏州和广州
- 350 professional bilingual locals and Expatriates from USA, Canada, UK, France, Finland, Germany and Hong Kong
350名本地双语顾问和外籍顾问（他们来自美国、加拿大、英国、法国、芬兰、德国和香港）
- more than 1,800 housing contracts signed in 2004
2004年签订1800多份合同
- Yearly revenue in 2004 is more than RMB 36,000,000
2004年的年收入为36，000，000元以上
- 97% of high satisfaction level among our clients
在97%的客户中拥很高的满意度
- 2004 contract rental study shows that our negotiated rent are -10~30% lower than the
market price.
2004年租赁合同研究表明我们租金的成交价比市场价格要低10%-30%
- A data base of More than 83,500 properties in China. One of the largest private landlords and developer database in China allow us to provide our clients with a large choice of properties.
数据库中包括中国83，500处物业（中国最大的私人业主和开发商数据库之一），使我们能为客户提供广泛的物业选择。
- 40 high class vehicles to guarantee comfort and safety to our clients (No extra
charge)
40辆高档轿车以保障客户的舒适与安全。（不收取额外的费用）
- More than 150 large Multinational companies, including fortune 500 companies, Choose JRE Corporate to be their Preferred Real Estate agent in China
包括财富500强在内的150多家大型跨国公司选择嘉园公司作为他们在中国最喜欢的房地产代理
更多信息，请浏览公司网站——www.jrecorporate.com
